Connecting you to healthcare
Thank you for signing up for the patient portal. The first time you use the portal, you need to verify your identity by following the prompts during log in. It is not necessary to have the healow app installed to join a TeleVisit, you may also join by clicking the link sent to you by text or email for your TeleVisit. The videos below, in both English and Spanish, give details about joining a TeleVist.
If you need further help call Affinity Health Center at 803-909-6363 or email us at Portal Help. For more information on the healow mobile app you can watch the video below or at: https://youtu.be/gZT_mLkNxgw. To download the portal app go to the app store for your device and search for "healow app" developed by eClinicalWorks®, LLC. The practice code for Affinity Health Center is AIIIBD.
About the healow App
How to Join A TeleVisit
- There is no login required if you start the visit from the link in your email or text message appointment reminder. You can also start your visit by logging into the portal or the healow app.
- Start your visit in a secure and private location.
- "Arrive early" by logging in or clicking the link in your appointment reminder.
- Fill out any patient questions or vitals if asked. It is okay to skip this page.
- Click "Proceed" to check computer compatibility for your TeleVisit. If you receive an error try checking in directly from your appointment reminder link or use the healow app.
- Click "Start TeleVisit" to enter the virtual waiting room.
- Your provider will begin the face-to-face TeleVisit and disconnect when the visit ends.